Are you facing a difficult conversation you’d rather avoid?
Are you suppressing your truth, ideas, needs or perspectives for fear of the fallout?
Do you shut down, lash out, criticize, get defensive, self-righteous or just plain ugly in the face of conflict?
Conflict & Communication Coaching Can Help.
I specialize in coaching emerging and advancing women leaders – whether guiding a family, managing an organization, running a business or holding public office – and the men who care about them to speak up and express when it matters most…to speak and hear hard truths with love and empathy.
Here Are the Workplace Stats:
- Managers spend 24%-60% of their time dealing with conflicts. (Guttman, 2009; CareerBuilder, 2009).
- Only 31% of managers felt skilled at dealing with conflict, and only 22% of employees felt that their managers dealt with conflict well. (CPP, 2008).
- 22% said that conflict has led to illness or absence from work.
Now consider the effects of conflict that occurs in more discreet places like couples, families and places of worship. The world would be a very different place if everyone had the tools and skills to resolve differences peacefully.
What Is Conflict & Communication Coaching?
Conflict coaching is a one-on-one process defined as a set of skills and strategies used to support peoples’ ability to creatively engage in, manage, grow from, or productively resolve conflict. Unlike training or consulting, the role of the conflict coach is to ask powerful questions such that the client generates their own insights, solutions and action steps.
It can be helpful where a person needs to address a sensitive issue or have a difficult conversation with another party and wants to do so in a way that maintains, enriches or cleanly ends the relationship.
People, particularly those in leadership positions who deal with conflict on a regular basis, use conflict coaching to develop a wider understanding of conflict dynamics and of their own behavior and “hot buttons” in conflict situations. They work to address patterns in their behavior and to develop new strategies for dealing with conflict.
Conflict and communication coaching can also be used within groups to help them engage in conversations that address core issues, foster authentic engagement and produce meaningful results in a work team or family system context.
Conflict coaching can be used as a stand-alone process or it can be practiced with each of the parties in separate meetings during mediation.
How Is Conflict Coaching Used?
Conflict coaching can be useful in a variety of circumstances such as:
- Preparing for divorce mediation
- Conflicts in the workplace
- Business conflicts
- Divorce post-decree situations
- Community disputes
- Family disagreements
Conflict Coaching can also be useful for cultivating your capacity to speak up when it matters most and navigate sensitive conversations such as:
- Giving feedback
- Addressing marriage/relationship issues
- Establishing boundaries
- Negotiating agreements
- Asking for a raise/negotiating a salary
- Advocating for your rights and needs
- Expressing yourself in business meetings
Through the conflict coaching process and role playing, the client develops communication skills, gains clarity about the situation, and expands their self-awareness of their own conflict response style. Cultivating these strengths enables them to effectively and confidently address conflict situations through conscious conversations.
What People Have Said
It felt good to be in control
“Thanks for your advice and conversation template. Your technique of approaching uncomfortable conversations with curiosity is superb. I reviewed the template yesterday and again this morning. By looking at it yesterday and formulating my approach, I was completely comfortable approaching someone with whom I’m having a problem this morning and requesting that we have a conversation. It felt good to be in control; vested more in myself and how I feel about my work rather that how I feel about how someone else feels about my performance.”
Vicki Tosher, Consultant, Denver, Colorado
This coaching session was one of the best I have had with anyone
“This coaching session was one of the best I have had with anyone. Your intuition and noticing skills that allowed me to reflect more deeply were phenomenal. I have made some fairly significant shifts for me. I am not starting work until 8 a.m. versus 4 a.m. each morning and instead I am spending time on my personal things such as reading, meditating, and other things I enjoy. I am also wrapping up my day much earlier and saying “No” more often when asked to do things for people that are not part of my job or required of me, even though my nature is to want to help and say yes. These seemingly small changes have me back on my exercise routine and being more present each moment of each day.”
Dr. Grady Batchelor, Coach, Consultant & Speaker, Manchester, New Hampshire ~ DrGrady.com